Starting back in 2006, I began getting my thoughts together about a new role I had been placed in; Divisional Liaison. Here are some of my notes from that time. See the article, The Evolving Divisional Liaison Role that provides additional detail from the past five years.
The divisional liaison (DL) plays a critical role in assuring close IT alignment between an academic and administrative division, the activities of ITS, and the campus at large. Each DL works to understand the division's needs and to plan, coordinate, and manage the delivery of IT services to meet those needs. As an ITS advocate, the DL also plays a primary role in engaging the division in campus-wide IT initiatives, IT planning and portfolio management, IT standard and policy setting, and IT operational governance.
The DL is responsible for managing key client relationships within the division and building an effective working relationship between the division and ITS. In this role, I represent the interests of the division on business services, internal control, life-safety and physical environment issues at the departmental and enterprise level for systems, applications, and business processes that have an IT component.